UNTIL SEPTEMBER 30
Terms and conditions
Disclosure pursuant to Art. 13 EU Regulation 2016/679 for the Processing of Personal Data
Data controller
We inform you that, in accordance with EU Regulation 2016/679 (hereinafter: “Regulation”), your Personal Data will be processed by HARG S.B. srl located at Via Morandi 17 in Vescovato (CR), as data controller (“Controller”).
Purpose, legal basis and optionality of processing
The Controller will process your personal data (first name, last name, e-mail, telephone number, address), for the following purposes:
- a) Manage your registration to the site and provide the services available in the relevant restricted area (product purchase; order status, order history, list of liked products). The legal basis for processing is the performance of a contract to which the data subject is a party or to the performance of pre-contractual measures taken at the request of the data subject (Art. 6.1.b of the Regulation).
- (b) Conclude and execute the purchase contract. The legal basis for processing is the performance of a contract to which the data subject is a party or to the performance of pre-contractual measures taken at the request of the data subject (Art. 6.1.b of the Regulation).
- (c) Defensive. The legal basis for the processing is the need to establish, exercise or defend a right in court, pursuant to Articles 6.1.f and 9.2.f of the Regulation
The provision of your personal data for the purposes set forth in paras. (a) and (b) is optional, but failing this, it will not be possible to proceed with the execution of the contract.
Recipients of personal data
Your Personal Data may be shared with:
- individuals authorized by the Owner to process personal data by reason of their job duties and after signing a confidentiality agreement (e.g., employees and system administrators);
- Contracted third party entities, to which the Controller may contract services aimed at platform management, order delivery and product delivery, claims management, some of which act as Data Processors (Art. 28 of the Regulations). A complete and updated list of managers is available upon request by emailing info@harg.it;
- Subjects, entities or authorities to whom it is mandatory to communicate your Personal Data by virtue of legal provisions or orders of the authorities.
Your Personal Data may, if necessary, be transferred abroad, in accordance with applicable regulations, including to countries outside the European Union where the Company may pursue its interests. Transfer to non-EU countries, other than those cases where this is guaranteed by Commission Adequacy Decisions, is done in such a way as to provide appropriate and adequate Guarantees in accordance with Articles 46 or 47 or 49 of the GDPR. More information is available upon request from the Holder at the contacts listed in this document.
Methods of data processing
In relation to the stated purposes, the processing of personal data is carried out using manual, computer and telematic tools with logic strictly related to the purposes themselves and, in any case, in such a way as to ensure the security and confidentiality of the data, in addition to compliance with the specific obligations enshrined in the law. The Data are processed at the Holder’s operational offices and at any other location where the parties involved in the processing are located
Retention of personal data
Your Personal Data will be kept for as long as necessary for the purposes for which it is collected as clarified in Art,2 of this policy, respecting the principle of minimization in Article 5(1)(c) of the GDPR. This is without prejudice in any case to the further storage required by the applicable legislation or by order of the relevant authorities.
Your privacy rights (ex art. 15 et seq. of the Regulation)
You have the right to ask the Data Controller, at any time, for access to, rectification or deletion of your Data or to request the restriction of the processing or to object to it, to obtain in a structured, commonly used and machine-readable format the data concerning you in the cases provided for by Art. 20 of the Regulations.
Requests should be addressed in writing to the Owner at the following e-mail address: info@harg.it, or through certified mail to the DPO (Data Protection Officer) at dav.allegrini@pec.it.
In any case, you always have the right to file a complaint with the competent supervisory authority (Data Protection Authority), pursuant to Art. 77 of the Regulations, if it considers that the processing of your data is contrary to the regulations in force.
Logistics, delivery and returns
The following pages explain the procedures and methods of order fulfillment, order delivery, and returns handling. For any information or needs Dysphameal provides its customers with a toll-free number for direct contact 800 112 201 through which they can receive any kind of information.
Each order properly processed by the www.dyphaemeal.com portal is processed within the next 24 hours (except holidays) and logistically processed following the directions in the following points.
Costs and shipping methods in Italy
Shipping options available domestically, contracted carriers and returns management.
Shipping methods are shown during the checkout process. Shipping methods are by express courier and are subject to a one-time fee according to the conditions highlighted on the online shopping. Couriers deliver to the street level, and it is necessary for customers to report accurately and precisely: delivery address, telephone and email address as references for the courier to use to complete delivery operations.
Delivery times given are for reference purposes only and do not represent any contractual obligation, running from the time the item is shipped. Order shipment normally takes place within 24 hours after order confirmation, unless verified due to the payment method. In this case, the order can be processed only after subsequent verification of payment.
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Shipping options and delivery time |
Shipping costs |
Delivery time |
Notes |
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Standard Shipping |
The shipping cost is of listed on the online shopping portal. |
Two to three working days. Deliveries may take longer depending on any external causes. |
Delivery to the address given in the order. Delivery to the floor. |
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Additional options and services: *Prices may be subject to change. The updated price is available at the time of ordering on the dedicated portal |
Delivery to floors; Additional cost of €5.95 (+VAT) |
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Delivery by noon; Additional cost of €7.95 (+VAT) |
Available only in eligible zip codes |
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Delivery by appointment; additional cost of €9.50 (+VAT) |
Main couriers for shipments to Italy
Deliveries are made throughout the day. Delivery times may vary in some areas, times of the year, or depending on the shipping method chosen. If a delivery fails, see the table below to find out if the courier will automatically make a new attempt. In some cases the courier may not leave a notice of attempted delivery. The choice of courier is solely up to Dysphameal and is not selectable by the customer.
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Courier |
Delivery attempts |
Courier contacts |
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Bartolini |
Two automatic delivery attempts, then storage for 10 days. |
Bartolini assistance. To track the package on the BRT site, enter the tracking number in “Customer Parcel ID” that you received with the communication from the courier by email, without filling in the other fields. |
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GLS |
Two automatic delivery attempts, then storage for 10 days. |
GLS Assistance Phone: 02 98035556 |
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DHL |
Two automatic delivery attempts, then storage for 10 days. |
DHL Assistance Phone: 199 199 345 |
Returns Management
Since these are perishable food products, product returns are accepted only if the return request is made within 14 days from the date of delivery. Return requests for products delivered outside the specified range cannot be accepted due to the perishable nature of the goods based on the way they are stored.
Free returns on eligible products are subject to the conditions and information below:
- Only products, delivered within a period of time not exceeding 14 days, properly stored, with undamaged packaging are eligible for free return.
- Products with conformity defects, damage, etc. may also be reported after the period indicated in the previous point unless authorized by Dysphameal subsequent to the report received.
- No minimum purchase amount is required to take advantage of the free return.
- Free returns are only available for domestic delivery addresses.
- If you are not satisfied with your purchase, return eligible products in new condition and in original packaging for a full refund in accordance with our return policy. We will only reimburse shipping costs incurred for your purchase when you request a return within 14 days of receipt of the product, according to what is stated in the Right to Return part below.
- All product packaging and certificates of authenticity must be returned with the product. All products returned without original documentation will be refused. The return of products that have been resized, damaged or modified after delivery will not be accepted.
- The return of eligible product will be handled by Dysphameal customer service using a traceable shipping method. Specific return options depend on its location and the services available at the location served
- If you have any questions, please contact our Customer Service Department(800112201) and we will guide you through the process.
- Dyapshameal will process the return and issue a full refund with no deduction for return shipping after receiving the return of eligible products. If your return is not the result of a Dysphameal error, we will not refund the original shipping charges unless you request a return within 14 days of receiving the product. In addition, some special fees may still apply for products, orders, or their handling.
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Action |
Documentation |
Mode of return |
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Return Request |
Product delivery document; Return request form; see attached |
Courier pickup at specific address. Delivery of the return at a distribution center of the indicated courier company. |
Right of Withdrawal
Dysphameal pays special attention to the needs and expectations of its customers. We hope you are always satisfied with your purchases, but if you change your mind here we explain what you can do to return an item.
If you have second thoughts about the purchase you have made, you may still decide to return the item to us, without giving any reason, within 14 calendar days of its delivery (or the delivery of the last item, in the case of separate deliveries).
The right of withdrawal may be exercised in connection with the purchase of any product on dysphameal.com, with the exception of:
- Opened and/or deteriorated items due to no fault of dysphameal;
If you are purchasing as a “consumer,” if you exercise your right of withdrawal in accordance with what is explained herein, you will be entitled to a refund of the price of the item, and the costs related to the shipping method.
To exercise your right of withdrawal, you will have to inform us within the indicated time limit of 14 days from the date of delivery by contacting us toll-free at 800112201 or by filling out the Request for Withdrawal/Return Form available in this section and then sending it to info@dysphameal.com. Following the request, customer service will make contact to collect the report and give support for the rest product.
Please package the product properly and return it using the personalized return label that will be provided by customer service when you send your return instructions.
